support services

As of July 1, 2018, Medicaid Service Coordination is now Care Coordination

The New York State Office for People With Developmental Disabilities (OPWDD) has changed the model of Medicaid Service Coordination.  Service Coordination will no longer be provided by agencies like Empower.  It will be replaced by Care Coordination, which will be provided by new organizations called Care Coordination Organizations.

If you received Service Coordination from Empower, you should have already been contacted to sign up for Care Coordination.  If not, please contact your service coordinator right away.

Empower has teamed up with Person Centered Services Care Coordination.  All of our service coordinators are now employed by Person Centered Services Care Coordination Organization.  At least until the end of 2018, they will continue to be located at Empower, 9814 Lockport Rd., Niagara Falls, NY  14304.

To reach your care coordinator or sign up for Care Coordination, please call:

Person Centered Services Care Coordination Organization


To email a care coordinator at Person Centered Services:

First initial of first name with full last name

Example: Mary Jones would be

To learn about Person Centered Services Care Coordination and what it offers, please visit  There is an excellent question-and-answer page at